Fit, Privacy & Customization
The quality of the fit and fall depends greatly on the accuracy of the information you share with us regarding your measurements, proportions, and body shape.
To help us achieve the best possible result, we may guide you through:
- physical body measurements,
- fit-related questions,
- and optional mobile-based body scanning using widely used technologies offered by companies such as Size Stream, True to Form, and 3D Tailor.
On our part, we will do all that we reasonably can to ensure that the garment is made true to the information you provide, so that the clothes align as closely as possible with your individual body and style preferences.
Your privacy is important to us. Once your order is received, your personal identity is encrypted and separated from the information used for garment development and manufacturing. Throughout the production process, teams work only with an encrypted customer ID rather than your personal identity.
Only at the shipping stage is the encrypted identity decoded by the system and shared with the logistics team for delivery purposes. The logistics team is not privy to your fit, measurement, or body-shape information.
By placing an order, you confirm that the information you provide is accurate to the best of your knowledge.
B. Shipping & Delivery
Every PRESENCE garment is made after your order is placed.
Standard delivery is generally expected within 3–4 weeks, depending on customization, production scheduling, and shipping timelines.
The garments are made in India and shipped directly to your home. We absorb the cost of shipping fully.
C. Returns & Alterations
Every PRESENCE garment is customized to your individual size and style.
Therefore, returns, refunds, and exchanges may be limited except in cases involving manufacturing defects, damage, or material errors on our part.
If you believe there is a genuine issue with your garment, please contact us within 7 days of delivery with photographs and details so we may review the matter carefully.
Where appropriate, we may provide alteration guidance or other reasonable solutions.
3. GENERAL TERMS OF USE (SHORT FOOTER VERSION)
PRESENCE garments are made specifically for you.
The quality of fit and fall depends substantially on the accuracy of the information you provide, including measurements, body-shape details, and optional fit-related inputs.
Your personal identity remains encrypted throughout the garment development and manufacturing process and is separated from fit and measurement information.
Because PRESENCE garments are customized and made-to-order, returns, refunds, and exchanges may be limited except in cases involving manufacturing defects, damage, or material errors on our part.
Detailed Terms of Use, Privacy Policy, and Returns & Alterations terms will be provided at the time of order for your review and acceptance before proceeding with payment and order confirmation.
The following will not be clickable but will show up before she places the order.
For the customer to see before she places her order
- Your garment is made specifically for you.
- Accurate measurements help us achieve the best possible fit and fall.
- Customized garments may have limited return eligibility.
- Your identity remains encrypted throughout the manufacturing process.
- Detailed legal terms are available below.
Fineprint (The following is what the customer will see when she clicks on the link and before saying ‘I agree’ just before ordering.)