RETURNS, ALTERATIONS & REFUNDS POLICY
1. Customized Garments
Every PRESENCE garment is produced specifically for the customer based on submitted measurements, body-shape information, and style selections.
Because of this customized and made-to-order process, returns, refunds, and exchanges may be limited except in cases involving:
- manufacturing defects,
- damage,
- or material errors on the part of PRESENCE.
2. Fit Expectations
PRESENCE makes substantial efforts to improve fit and fall through measurement guidance, customization tools, and fit-related processes. However, fit outcomes may still vary due to:
- customer-provided information,
- body asymmetry,
- posture,
- fabric behavior,
- and individual comfort preferences.
Minor fit adjustments or tailoring may occasionally be required and do not necessarily constitute defects.
3. Reporting Concerns
If a customer believes there is a genuine issue with a garment, the customer should contact PRESENCE within 14 days of delivery and provide:
- order information,
- photographs,
- and a description of the concern.
PRESENCE reserves the right to review the matter and determine an appropriate resolution, which may include:
- alteration guidance,
- repair,
- partial credit,
- remake,
- replacement,
- or refund where appropriate.
4. Non-Returnable Situations
Returns, refunds, or exchanges may not be available for:
- inaccurate customer measurements,
- changes in body measurements after ordering,
- subjective preference changes,
- styling decisions selected by the customer,
- normal fabric characteristics,
- natural color variation,
- or ordinary wear and handling.